We aim to provide high-quality products and customer satisfaction.

Due to the nature of pharmaceutical products, returns are only accepted in specific cases.

Returns

  • Returns are accepted within 7 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Returns are only valid if:
  • You received the wrong item
  • The product is damaged or defective

Non-Returnable Items

  • Opened or used medicines
  • Personal care and health products
  • Any item not in original condition

Refunds

Once your return is approved, your refund will be processed to the original payment method.

Refund processing may take 5–10 business days.

Important Notes

  • Return shipping costs may apply unless the error is from our side
  • We reserve the right to reject returns that do not meet our policy

Contact Us

For any return or refund request, contact us at:

Orders@24-apotheker.de

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